ace baji Privacy Policy

Introduction and Scope

ace baji is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the ace baji website, mobile application, and all associated services.

By using the ace baji website or services, you agree to the terms set out in this policy. For more details on the terms of using our services, please read the Terms and Conditions page, which explains the general rules for using the platform.

This policy has been prepared in both English and Bengali. If there is any ambiguity or conflict between the two versions, the Bengali version shall prevail.

What Data We Collect

ace baji collects two types of data from users — (a) data provided directly by you, and (b) data generated automatically through your use of the service.

2.1 Data Collected at Registration

The following information is collected when you open an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Residential address
• Preferred language and currency

2.2 Identity Verification Data

For security purposes and in relation to financial transactions, ace baji may verify a user's identity. This process may involve collecting a copy of a national ID card, passport or driving licence, and a recently taken selfie photo.

2.3 Financial Data

Deposits and withdrawals are processed via bKash, Nagad, Rocket, Upay, and bank transfer. ace baji retains records of these transactions, including account numbers, transaction dates, and amounts.

2.4 Usage Data

The following information is recorded automatically while you use the service:

• IP address and device type
• Browser and operating system information
• Session duration and page visit history
• Gaming and betting activity history
• Technical error logs

Purpose of Using Data

ace baji uses collected data only for specific and legitimate purposes. Each purpose is described in detail below:

3.1 Providing and Operating the Service

Your data is used for account creation, transaction processing, game operation, and bonus distribution. Verifying data to confirm the correct account during deposits and withdrawals is essential.

3.2 Security and Fraud Prevention

ace baji analyses user data to detect unusual account activity, prevent attempts to open multiple accounts, and block unauthorised logins.

3.3 Customer Support

When providing assistance via live chat or email, ace baji can view your account information to resolve issues quickly. For any questions, you may find answers on the FAQ page, which addresses common questions about our services.

3.4 Responsible Gaming Monitoring

Gaming behaviour is monitored so that limits can be set or warnings sent when needed. ace baji is committed to responsible gaming, and user data is used in a protective manner toward this end.

3.5 Service Improvement

ace baji analyses user preferences and behaviour to develop new games, payment options, and promotional offers. This analysis never identifies or discloses any specific individual — it is used solely to understand overall trends.

Data Storage and Protection

ace baji applies industry-standard security measures to keep user data safe. All data is transferred via SSL (Secure Socket Layer) encryption and stored on servers in encrypted form.

4.1 Technical Security Measures

• 256-bit SSL encryption
• Two-Factor Authentication (2FA) support
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Encrypted database backups

4.2 Data Retention Period

All data is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for a set period in accordance with applicable legal obligations. Once that period ends, data is securely deleted.

4.3 Employee Access

Only authorised staff can view specific data on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training on data protection.

Sharing Data with Third Parties

ace baji does not sell any user's personal data to third parties for commercial purposes. However, in certain circumstances, some data may be shared with trusted partners.

5.1 Payment Processors

Data necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. This data is used solely to verify and complete specific transactions.

5.2 Game Providers

Only the minimum data required for game operation is shared with Evolution, Pragmatic Play, PG Soft, JILI, and other game providers. These partners follow their own privacy policies.

5.3 Legal Obligations

ace baji is obliged to disclose data when required by a court order, a lawful request from a law enforcement agency, or applicable law. Where possible, users will be notified in advance in such circumstances.

5.4 Business Transfer

If there is any change in the ownership or operation of ace baji, user data may be transferred to the new operator. Users will be informed in due time, and the terms of this policy will be maintained.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ace baji website and app. They help improve the user experience and ensure the service works correctly.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. If these cookies are disabled, the website will not function properly.
• Functional Cookies: These store language preferences, game settings, and personalisation data.
• Analytical Cookies: These are used to understand which pages are visited most and where technical issues exist.

6.2 Managing Cookies

Cookies can be accepted or rejected through your browser settings. However, disabling essential cookies may affect your ability to use the service. Cookies can be deleted at any time from your browser's privacy settings.

Your Data Rights

ace baji believes you have full rights over your personal data. Your rights are described in detail below:

7.1 Right to Access Your Data

You can request to see what data ace baji has collected about you. If you make this request through the support team, the information will be provided in due time.

7.2 Right to Correct Your Data

If any information in your profile is incorrect, you can request a correction. There is also an option to change certain information directly from your account settings.

7.3 Right to Delete Your Data

After closing your account, you may request that certain data be deleted. However, data required to meet legal obligations or resolve disputes may not be possible to delete before the designated period has passed.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn off this service at any time from your account settings or through the support team. However, important messages related to account management or security cannot be turned off.

7.5 Right to Lodge a Complaint

You can report a privacy policy violation to the ace baji support team. ace baji takes every complaint seriously and works to resolve it promptly.

Account Security

Alongside technical protections, a user's own caution plays an important role in keeping an account secure. ace baji recommends following the security tips below:

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters.
• Do not use your password anywhere else and do not share it with anyone.
• Enable Two-Factor Authentication (OTP) whenever possible.
• If you log in on a public or shared device, always log out after use.
• If you notice any unusual activity in your account, notify the ace baji support team immediately.
• ace baji will never ask for your password or OTP via email or message — ignore any such requests.

Protection of Minors

ace baji strictly follows a 21+ age policy. No one under the age of 21 is permitted to use ace baji's services, and ace baji maintains a firm stance on this.

Age is verified at registration, and in suspicious cases, identity documents are checked. If someone opens an account using false information and is later found to be under 21, that account will be closed immediately and all data will be securely deleted.

Protecting minors is a core responsibility of ace baji. To learn more about ace baji's approach and guidelines on this matter, you can read about ace baji's core values and goals on the About Us page.

Policy Changes and Updates

ace baji reserves the right to update this privacy policy as needed. This policy may be revised when new features are added to the service, when legal obligations change, or to further strengthen user protection.

10.1 Notice of Changes

If any significant changes are made, ace baji will notify users via their registered email address or through the platform. The date of any change will always be shown at the top of this page under the "Last Updated" section.

10.2 Meaning of Continued Use

Continuing to use ace baji's services after a policy update means you agree to the new policy. If you do not agree to the new policy, you have the option to close your account.

Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact the ace baji support team. The support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

11.1 Contact Methods

• Live Chat: Instant support is available through the chat window on the website.
• Email: [email protected]

11.2 Response Commitment

ace baji takes privacy-related complaints seriously and tries to resolve them as quickly as possible. Live chat usually gets the fastest response.